Guest Center

Q: Where can I make a purchase?

A: We currently sell on Amazon in United States, Canada, United Kingdom, France, Germany, Spain, Italy, Japan. You can also browse on our websites as the product pages have direct links to the exact product on Amazon. You can also purchase on our dealers' shops, please contact us for Mountology authorized dealer information in your location.


Q: What if the item I want is not available on Amazon in my region?

A: This item might be out of stock or not currently sold in your region. We apologize, but you can either follow our social media outlets for updates or you can ask us on social media agents for recommendations of comparable products, or you can email us at support@mountology.net


Q: How do I solve detail product issue?

A: The Guest Center will serve you. You could search the issue by keywords in FAQ, or please email us at support@mountology.net


Q: What is the warranty period?

A: We offer 3-month refund and 18-month warranty on our products, you can register for extended warranty in the Guest Center of official website: mountolgy.net/Guset-Center


Q: What is warranty service during warranty period?

A: 1. Replace the product with an equivalent new product. 

   2. provide a partial or full refund of the original purchase price to you in exchange for return of the product.


Q: What are not covered by the warranty?

A: Products without sufficient proof of purchase; Lost or stolen products; Items that have expired their warranty period; Non quality-related issues (after 90 days of purchase); Free products; Repairs through 3rd parties; Damage from outside sources; Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly); Purchases from unauthorized resellers.


Q: When does the warranty begin?

A: It begins the day you place your order.


Q: How do I claim the warranty?

A: Before submitting a warranty request, please refer to or search the specific Product FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return And Exchange request in Guest Center, or contacts us at support@mountology.net


Q: What is a valid proof of purchase?

A: An Amazon order number for a purchase made through Mountology or Mateplus, and a dated sales receipt from an authorized Mountology Reseller that shows a description of the product along with its price.


Q: What if I don't have any proof of purchase?

A: If you made your purchase through your friend, you could provide the picture of Mountology product. If you made your purchase through an authorized Mountolgy reseller, you may contact the reseller to see if they can provide a copy of your receipt.


Q: Will the warranty be renewed if my product is replaced?

A: The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.


Q: How long will my delivery take?

A: Usually delivers within 3-5 working days.


Q: Who will deliver my order?

A: Your order will be dispatched from Amazon fulfillment center, and we use a variety of carriers to deliver our orders. Unfortunately, we cannot offer the choice of a particular courier for your order.


Q: Where do you deliver to?

A: Virtually all addresses within the USA addresses.